Shipping policy
Last updated: 17 July 2026
Thank you for shopping with ZipTrip. This Shipping Policy explains our processing times, delivery estimates, tracking procedures, and what to do if there is a problem with your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. During sales, holidays, or periods of unusually high demand, processing may take slightly longer.
Once an order has entered processing, we may be unable to change or cancel it.
Estimated Delivery Times
Estimated delivery times after dispatch are:
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United States: 5–12 business days
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Canada: 7–15 business days
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Australia and New Zealand: 7–15 business days
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Other international destinations: [10–20 business days]
These are estimates, not guaranteed delivery dates. Customs inspections, severe weather, carrier disruptions, holidays, or other circumstances outside our control may cause delays.
The estimated delivery timeframe shown at checkout takes priority if it differs from the estimates above.
Shipping Costs
Shipping costs are displayed at checkout before payment. Any free-shipping promotion applies only to eligible products, destinations, and order values stated in the offer.
Order Tracking
When your order ships, you will receive a confirmation email containing your tracking information, when tracking is available.
Tracking information may take 2–5 business days to update after dispatch. Some international or economy shipping services may provide limited tracking updates while the order is in transit.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately at support@ziptripshop.com. We will try to correct it, but we cannot guarantee changes after an order has been processed or shipped.
If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for reshipping costs. Original shipping charges are non-refundable.
Delayed Orders
A tracking delay does not necessarily mean that the package is lost. Carriers may occasionally miss scans or experience temporary disruptions.
If your order has not arrived within 7 business days after the estimated delivery window, contact us at support@ziptripshop.com with your order number. We will investigate the shipment with the carrier.
Lost or Missing Packages
If tracking shows no delivery and the carrier confirms that the package was lost, we will provide an appropriate resolution, such as a replacement or refund, depending on the circumstances.
Claims must be submitted within 30 days of the estimated delivery date. We may request confirmation of the shipping address or additional information before resolving the claim.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it:
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Check around the delivery location, mailbox, reception area, and with household members or neighbors.
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Allow up to 48 hours, as some carriers mark packages as delivered shortly before completing delivery.
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Contact the shipping carrier for delivery details.
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If it is still missing, contact us at support@ziptripshop.com.
We will assist with the investigation. However, we cannot guarantee a refund or replacement when the carrier confirms delivery to the address provided at checkout.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at support@ziptripshop.com.
Include:
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Your order number
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A description of the problem
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Clear photographs or video of the item
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Photographs of the packaging and shipping label
Please do not discard the item or packaging until we have reviewed your claim.
International Orders, Customs and Taxes
International orders may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country.
Unless explicitly stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility. We cannot control or predict customs charges or customs-processing times.
If a customer refuses a shipment because of customs charges, any refund will be subject to our Return and Refund Policy and may exclude shipping, return fees, and non-refundable customs costs.
Separate Shipments
Orders containing multiple items may be shipped separately due to product availability or fulfillment locations. You may therefore receive more than one package and tracking number. You will not be charged additional shipping unless clearly disclosed before purchase.
Shipping Restrictions
We currently ship to US,CANADA & AUSTRALIA. Certain products or destinations may be unavailable due to carrier, legal, or customs restrictions.